Managed Mastercard® card

Customer Security and Fraud Awareness Website Communication

Our Approach to Security

When it comes to your financial information, your security is our top priority and when you access your e-money account, it is important that we know it is you. Here are some of the ways we do that:

Login details – we provide you online login details unique to you, to protect yourself we recommend you do not share them.

Memorable Questions – If you contact our customer services team, we may ask you to confirm who you are by asking you the memorable question responses you provided when creating your online e-money account.

One Time Passcode – We send these unique one time use codes to your [mobile][mobile application service][email] for added security when:

Providing Information – we will never ask you for your online password details or PIN number.  We will always first send you an [email] [sms] [in app notification] if we are trying to contact you.


How to Report Fraud

If you notice something suspicious and believe it could be fraudulent, you should contact us as soon as you become aware of it using the following contact details :

Reporting Fraud:

Lost or Stolen Cards: +33 (0)3 69 78 57 63

Suspicious Emails:



How to Protect Yourself from Fraud

Help to keep yourself safe from fraudsters by following the tips below.  Remember, if you are ever unsure, don’t act.  A genuine company will never rush you to take action.


Always make sure your mobile telephone number and email address registered with us is up to date, we will use these to contact you if we notice unusual activity on your e-money account.


Some Tips for Using Your E-money Account and Prepaid Card Safely


When accessing your e-money account online:


When using a mobile application


When shopping online or in a store


Remember, if you decide to donate, resell or recycle an old mobile phone, computer, laptop or tablet, make sure you fully remove all data and apps first as otherwise these may be accessed by whoever your device is passed to.